I rebuild the messy back-office layer that piles up as a business grows — so it stops depending on memory and starts running on process.
Most successful businesses are built on fast decisions, trusted people, spreadsheets, PDFs, texts, and a few employees who know how everything really works. That works — until it doesn't.
Manual back-office work. Messy data. Tool sprawl. Reports no one fully trusts. Critical knowledge living in one person's head. I map how your business actually runs, find where time, money, and risk are leaking, and build the internal systems your team can actually use.
Years of platform changes, staff turnover, and manual workarounds had left the back office running on PDFs, spreadsheets, disconnected tools, and founder memory. I embedded, rebuilt the layer from vendor order intake through inventory and daily reporting, then handed it to the team to run.
I embed as intensive headcount for a focused window — typically one to three months — to build the system. Then I step back to light-touch support. You're not buying permanent headcount; you're buying a system your own people run.
We take apart one painful workflow together and I show you exactly where it's leaking time, money, and risk.
Two to three weeks mapping how the business really runs. You get a prioritized roadmap: what to automate, what stays human, what's trapped in someone's head. You own it whether or not we continue.
We build the highest-leverage system first. I work as embedded headcount for this stretch, then hand it off. Not a recommendation deck — a real system your team uses.
Your team runs the system day-to-day; I maintain and improve it as the business changes. Recurring support, not a permanent seat.
Best fits
For 10+ years I built high-trust, high-volume systems where correctness and reliability are everything — the kind of work that doesn't survive guesswork. That's the same discipline I now bring to owner-operated businesses: map what's really happening, then build something the team can rely on.
Led core transaction and reconciliation platforms at SquareTrade (an Allstate company) and cloud products at Verizon — systems where every record has to reconcile.
At National MI, built an AI-driven system to extract data from scanned payment documents with confidence scoring — automating 81% of a manual process.
Designed and shipped a full platform from scratch (Next.js, Supabase, Stripe). I build the systems myself — you're not paying me to hand you a deck.
"What workflow in your business feels more manual than it should — and what happens if the one person who knows how it works is out for a week?"
If that question brings a real process to mind, that's where we start. The first step is just a 30-minute operations review — free, no pitch.
Book a free operations review